MyFreeze Help

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What is the Home Page?

What is the first site that you see when you open up your Internet browser? That first site you see is called the "Home Page" (also sometimes called the "Start Page"), because it is the first thing you see every time you start your browser. By default, it could be set to the company you downloaded the browser from. More generally, depending on which browser you are using, it may just be set to Netscape's or Microsoft's main home page. If you don't like these pages, don't worry, it's quite simple to set it to any page you wish.

In Internet Explorer

Click on the menu command "Tools," then chose the submenu "Internet Options." A new window will appear, and the first thing you should see is , "Home Page." This will display the URL for whatever your current start page is. If you want to change it, just replace that URL with the URL for the start page you want. When you're done, click "OK" at the bottom of the window.

In FireFox

From the menu, click "Edit" and choose the submenu "Preferences." In the window that will popup, the second item you should see is "Home Page." Here you do the same thing you did in Internet Explorer and simply enter in the URL of the site you want to use as your Home Page.

Now you're all set! If you get tired of the one you just set, you can change it to something new whenever you want. Beware when you surf the web for sites that will try to force you into making their site your Home Page. Most likely, you don't want this site as your Home Page, so be sure to click "cancel" if you ever see a request to change your Home Page. If your Home Page does get set to something you don't like, just remember what you just learned! And for a quick short cut back to your Home Page, all you need to do is click on the "Home" icon at the top of your browser.

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Is My.Freeze.com my new Internet Service Provider?

Freeze is not an Internet Service Provider (ISP). Upon installing our software, you are provided the option of using our site as your homepage. Changing your homepage does not mean that you have changed your ISP. As such, we have made no alterations of how you will receive internet service.

For further details, we recommend contacting your ISP.

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Why can't I change my Home Page?

If the buttons to change the homepage are grayed out either your system administrator has disabled this function or another program has disabled the ability to change the homepage. Either contact your system administrator or visit the following Microsoft Support page for more information: http://support.microsoft.com/default.aspx?scid=kb;en-us;320159

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Why does my Home Page keep reverting to My.Freeze.com

It sounds like either your system administrator has disabled the ability to change the homepage or another program has disabled this function. Either contact your system administrator or visit the following Microsoft Support page for more information: http://support.microsoft.com/default.aspx?scid=kb;en-us;320159

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How do I change my Home Page?

Click here for a video tutorial for Internet Explorer (800KB)
Click here for a video tutorial for Firefox (540KB)

What if I am unable to uninstall My.Freeze/NetAssistant through the Control Panel?

If you are unable to uninstall My.Freeze, My.Freeze Toolbar, or My.Freeze NetAssistant from the Control Panel, it may be because another application has altered the removal files. To remove us, please follow these steps:

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Still need help? Email our Customer Support




NetAssistant Help

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Why does My.Freeze appear when I’m navigating the internet?

It is possible you have installed our helper application, NetAssistant. NetAssistant will offer options when the web page entered into your address bar is mistyped or misspelled, or simply cannot be found.

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What is NetAssistant?

NetAssistant is a ‘helper’ application to help you search and find what you’re looking for. NetAssistant achieves this by offering alternative suggestions for web pages that have been misspelled, mistyped, or does not exist anymore.

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How do I use NetAssistant?

NetAssistant is seamless and easy to use. Just type in a web address like you normally do, and NetAssistant will provide assistance whenever required. After installation, any time you try to access a webpage that does not exist or is misspelled/mistyped, NetAssistant will automatically offer alternative suggestions.

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What is Tab Search?

Tab Search is a feature of NetAssistant. Tab search is enabled whenever you open a new browser tab. You may start a search by typing a search query in the available search field, which will allow Yahoo! to provide you with relevant sponsored listings and helpful, web search results.

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What if I don’t want to use NetAssistant?

To stop NetAssistant from offering suggestions when a page cannot be found, please follow the steps below:

For Internet Explorer

  • Open the Tools Tab (located on the upper right corner of the browser window).
  • Select the “Internet Options” menu item.
  • Select the “Programs” tab and click on the “Manage add-ons” button underneath the “Manage add-ons” section.
  • Click once on NetAssistant from the list.
  • In the lower left is a box labeled “Settings”, Click “Disable”.
  • Click the “OK” button.
  • Close then reopen your internet browser for the change to take effect.

If you are a Firefox User:

  • Open the Tools Menu.
  • Select the Add-ons menu item.
  • In the Add-ons dialog, click on the My.Freeze.com NetAssistant Add-on to highlight it.
  • Click on Disable button.
  • Click on the Restart Firefox to reopen your Internet browser for the change to take effect.

How do I disable Tab Search?

To stop Tab Search from launching a search page in every new tab, please follow the steps below:

For Internet Explorer

  • Please follow the Internet Explorer Instructions for How do I uninstall NetAssistant.

For Firefox

You can easily disable this page by following these steps:
  • Open the Tools Menu:
  • Select the "Add-ons" menu item.
  • In the Add-ons dialog, click on the "My.Freeze.com NetAssistant" Add-on to highlight it.
  • Click on "Disable" button.
  • Click on the "Restart Firefox" to reopen your Internet browser for the change to take effect.

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How do I uninstall NetAssistant?

To uninstall Net Assistant, please follow the instructions below:

If you are an Internet Explorer User:

Windows XP Users:

  • From the Start Menu, open the Control Panel.
  • Open the Add or Remove Programs.
  • A list will populate with all software installed.
  • Locate Net Assistant or MyFreeze Net Assistant from the list.
  • Click Change/Remove.
  • The application should uninstall.

Windows Vista Users:

  • From the Start Menu, open the Control Panel.
  • Under the Programs heading, click Uninstall a program.
  • A list will populate with all software installed.
  • Locate Net Assistant or MyFreeze Net Assistant from the list.
  • Click Uninstall.
  • The application should uninstall.
  • Restart your PC.

If you are a Firefox user

  • From the Start Menu, open the Control Panel.
  • Under the Programs heading, click Uninstall a program.
  • A list will populate with all software installed.
  • Locate Net Assistant or MyFreeze Net Assistant from the list.
  • Click Uninstall.
  • The application should uninstall.
  • Restart your PC.

What if I am unable to uninstall My.Freeze/NetAssistant through the Control Panel?

If you are unable to uninstall My.Freeze, My.Freeze Toolbar, or My.Freeze NetAssistant from the Control Panel, it may be because another application has altered the removal files. To remove us, please follow these steps:

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Still need help? Email our Customer Support